Unfortunately tickets are non-refundable. Please refer to the Terms and Conditions for complete details.

Yes. Just send us an email at Tickets@busbank.com to let us know the purchaser, and the new riders name. We will transfer the ticket for you.

Tickets are available for purchase until all tickets are sold out.

All ticket confirmations will be emailed to you. You can print the copy for your records, BUT most lines will be a check in system. This means a hard ticket will not be needed to board the bus, just a ID with your name that matches out system. Once you purchase a ticket, you will receive email updates with any pertinent information regarding your trip.

All festivals are different, but we work with the promoters and local authorities for the most convenient location. All locations are within walking distance.  However, if it’s a camping festival, dont be shy to pack you carts to make the walk a bit easier.

Much like the airline industry, unforeseen events such as traffic or mechanical issues do arise from time to time. While we do everything in our power to avoid such delays, they can happen.

In most instances, the bus will pick up where you were dropped off. That said, each event you will receive final check in instructions 24 hours before the shuttle.

Typically if the drive is over 75 miles one way, a lavatory will be on the bus. Most vehicles will be equipped restroom, but dependent on ridership smaller vehicles may be swapped in to reduce our carbon footprint.

No, you will need to take all items with you. So, if you leave anything on the bus, please email Tickets@busbank.com so they can check with lost and found

Please contact us by email at Tickets@busbank.com.